Effective date: 7 July 2026
App name: LISTEN
Developer / publisher: LISTEN App. Replace this with the exact developer name shown on your Google Play Store listing before publishing.
Privacy contact: support@listenfind.com
1. About LISTEN
LISTEN is a social support and community conversation app that helps users connect with listeners and topic-based chat rooms. LISTEN is not a medical, counselling, therapy, crisis, or emergency service.
2. Who can use LISTEN
LISTEN is not intended for children under 18. If you are under 18, do not create an account or use the app. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will take reasonable steps to delete it.
3. Information we may collect
| Data category | Examples | Why we collect it |
|---|---|---|
| Account information | Name, email address, username, authentication details, profile photo, language, country, interests, and account settings. | To create and manage your account, sign you in, personalize the app, and provide support. |
| Profile and preference information | Topics you choose, preferred language, country filters, listener preferences, and community interests. | To match users, suggest chat rooms, and improve the user experience. |
| User-generated content | Messages, chat room posts, replies, profile text, reports, blocked-user lists, and moderation records. | To deliver chat features, operate communities, review reports, prevent abuse, and enforce safety rules. |
| Device, app, and log data | Device type, operating system, app version, IP address, crash logs, diagnostics, usage events, and security logs. | To keep the app secure, fix bugs, prevent fraud, and understand app performance. |
| Location-related information | Country or city chosen by the user, approximate location inferred from IP, or precise location only if a feature requests permission and the user grants it. | To support country filters, localization, safety, and relevant community discovery. |
| Support communications | Emails, deletion requests, abuse reports, screenshots you choose to send, and contact details. | To respond to requests, investigate issues, and improve safety. |
| Payment or subscription information | If paid features are introduced, payment status, subscription plan, transaction reference, and provider data. | To process purchases, manage subscriptions, and support billing questions. |
4. How we use information
- To provide, maintain, personalize, and improve LISTEN.
- To create accounts, authenticate users, and provide customer support.
- To connect users with listeners and community chat rooms.
- To operate reporting, blocking, moderation, fraud prevention, and abuse-prevention tools.
- To send important service notices, safety notices, and account messages.
- To comply with legal, regulatory, security, and platform requirements.
5. How we share information
We do not sell your personal information. We may share information only in the following situations:
- Service providers: cloud hosting, authentication, database, crash reporting, analytics, email, moderation, and customer support providers that help us operate LISTEN.
- Safety and legal reasons: if necessary to protect users, investigate abuse, comply with law, respond to legal process, or enforce our Terms.
- With your direction: when you choose to share information in a chat, room, profile, or support request.
- Business transfer: if LISTEN is involved in a merger, acquisition, financing, or transfer of assets, subject to appropriate safeguards.
6. User-generated content and moderation
LISTEN includes user-generated content such as messages, chat room posts, reports, and profile content. We may review reported content, moderation logs, and related account information to enforce our community rules, protect users, prevent abuse, and comply with platform or legal obligations.
7. Security
We use reasonable technical and organizational measures designed to protect personal information, such as access controls, secure hosting, encryption in transit where supported, and restricted administrative access. No system is completely secure, so users should avoid sharing passwords, financial details, or highly sensitive personal information in chats.
8. Retention and deletion
We keep personal information only for as long as reasonably necessary to provide LISTEN, comply with legal obligations, resolve disputes, prevent abuse, and enforce our Terms. If you request account deletion, we will delete or de-identify account data and associated personal information unless we need to retain limited information for safety, fraud prevention, legal, tax, security, or dispute-resolution purposes. Backup copies may take additional time to expire from secure backup systems.
9. Your choices and rights
- You may update your profile and preferences in the app where available.
- You may block users and report objectionable content or behaviour.
- You may request access, correction, or deletion of your data by contacting support@listenfind.com.
- You may request account and data deletion from the Account & Data Deletion page.
10. International users
LISTEN may use service providers in different countries. By using the app, your information may be processed in countries other than where you live. We use reasonable safeguards where required by applicable law.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will update the effective date when changes are made. If changes are material, we may notify users in the app or by another reasonable method.
12. Contact us
For privacy questions, account deletion, safety reports, or data requests, contact: support@listenfind.com.